CarsGadget1-Year Limited Warranty
1 year limited manufacturer warranty. Wiring is not covered by this warranty. Every unit is bench-tested before it leaves Wyoming, and the year runs from the day your parcel arrives.
What is covered
| The interface box | Any manufacturing fault in the electronics — a unit that stops working, will not boot, loses video or drops CarPlay through no fault of the install. |
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| Term | 12 months from delivery. |
| Remedy | Repair or replacement of the faulty unit. If neither is possible, a refund. |
| Shipping on a valid claim | We pay the return label inside the US. |
What is not covered
| Wiring and harnesses | Not covered. Harnesses are consumable parts and take the wear of the install — pinched, pulled, re-seated in a tight dash. Spares are on the accessories page. |
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| Cut or spliced looms | Not covered. Our kits are plug-and-play and need no OEM wire cut. Once a factory loom is cut, the warranty on the kit ends. |
| Physical and water damage | Not covered. Crushed housings, bent pins, a box mounted where it gets wet. |
| Wrong voltage or a jump-start surge | Not covered. |
| Third-party units | Not covered. Only kits bought from CarsGadget. |
| Labour | Not covered. We do not reimburse a shop's install or removal time. |
How to make a claim
Write to info@carsgadget.com with your order number, the car and the head unit, and a short description of what the unit does — a phone video of the screen usually settles it in one email. We answer within one working day and, if the unit needs to come back, send you a prepaid label.
Most faults turn out to be a connector that has worked loose in the dash, and those are fixed in five minutes without shipping anything. That is why we ask for the video first.
Your statutory rights
This warranty is given by CarsGadget in addition to the rights you have under the consumer law of your state. It does not limit them.