Terms and Conditions

Warranty

All CarsGadget products are covered by a one-year limited manufacturer's warranty against manufacturing defects. The warranty period begins on the date of the original purchase and is not extended or renewed when a product is repaired or exchanged under warranty.

If a product develops a defect covered by this warranty, CarsGadget will, at its discretion, repair or replace the product. To make a warranty claim, contact our support team with your order number and a description of the issue; we may ask for photos or a video to help diagnose the problem. The customer is responsible for the cost of shipping the defective item back to us.

Wiring and cables are not covered by this warranty. Wiring is the component most commonly damaged during installation — by stretching, pinching, pulling, or routing it incorrectly — and such damage is not a manufacturing defect. Replacement wiring is available for purchase as a spare part.

This warranty also does not cover damage caused by improper installation, misuse, accident, modification, exposure to liquids, or connection to a vehicle or system for which the product was not designed.

Payments and Delivery

Payments: CarsGadget processes all payments securely through Stripe. We accept every payment method supported by Stripe, including all major credit and debit cards, Apple Pay, Google Pay, and other options available at checkout. Your payment information is handled directly by Stripe and is never stored on our servers.

Shipping: In-stock items ship within 2–3 business days. Certain products — including Screen Replacement Interfaces, CarPlay/Android Auto Interfaces, Comfort Access Kits, and others — may take 2–10 business days to ship.

In some cases, an item may not be available in our local inventory and will be shipped directly from the factory. Factory-shipped orders may take up to 15 business days to arrive. If your order is affected, we will notify you by email with an updated delivery estimate.

Estimated delivery times after shipment:

Delivery times are estimates provided by the carriers. CarsGadget is not responsible for delays in transit once a package has been handed to the carrier. Shipping fees are non-refundable.

Damaged packages: If your package arrives severely damaged and you believe the product inside may be affected, please refuse the delivery. This allows us to file a claim with the shipping carrier. Damage reported after a package has been accepted will be considered the customer's responsibility.

Undelivered packages: If a package cannot be delivered because the customer was unavailable, did not arrange pickup or redelivery with the carrier, provided an incorrect address, or refused the shipment, the package may be returned to CarsGadget. Any shipping and handling costs incurred as a result are the customer's responsibility and will not be refunded. We can reship the order once the customer covers the additional shipping cost. If the customer chooses not to have the order reshipped, the order will be treated as a return and the standard restocking fee will apply.

Order Cancellation

Orders may be cancelled free of charge at any time before they have shipped. Once an order has shipped, it can no longer be cancelled and is subject to our Return Policy.

International Duties and Taxes

Some countries charge customs duties, taxes, or brokerage fees on imported goods. It is the customer's responsibility to be aware of any such charges that may apply in their country and to cover them upon delivery. If the customer refuses to pay these fees and the shipment is returned to us, the order will be treated as undelivered and the customer will be responsible for all associated costs as described in the Delivery section above. The same rules apply to warranty replacements shipped internationally.

Installation

CarsGadget products are supplied for installation by the customer or by an installer of the customer's choice. We provide installation guides and email support to help you through the process, but the installation itself is performed at the customer's own risk.

CarsGadget is not affiliated with any installer and accepts no responsibility for the quality of work performed by any third party. Installation and labor charges are set by the installer and are not controlled by CarsGadget; we cannot reimburse installation, labor, or diagnostic costs charged by a third party under any circumstances, including in cases where a product is later found to be defective or incompatible.

To the fullest extent permitted by law, CarsGadget shall not be liable for any damage to the vehicle, its electrical system, or its components, or for any indirect, incidental, or consequential damages arising from the installation or use of our products.

Return Policy

Please contact us for approval before returning any product. All products are tested at the factory and ship in fully working condition.

Return window: Returns are accepted within 30 days of the delivery date shown in the carrier's tracking information. Returns will not be accepted after this period. Please inspect your order as soon as it arrives.

Dead on arrival or damaged in transit: Cameras and interface units that are dead on arrival or arrive damaged may be exchanged within the return window. CarsGadget reserves the right to test all "dead on arrival" returns and to charge a fee equal to 20% of the product's sale price if the product's condition has been misrepresented.

Installed or used products: CarsGadget does not accept returns of cameras or interfaces that have been installed or show signs of use. In such cases, we can offer troubleshooting and, if a manufacturing defect is confirmed, a warranty exchange.

Change of mind, wrong kit, or unsuccessful installation: If you attempted installation and were unable to complete it, no longer need the product, or purchased the wrong kit, you may return it within the return window subject to a 20% restocking fee. The customer is responsible for return shipping costs; CarsGadget does not provide return labels.

Condition of returned items: To avoid additional charges, products must be returned complete, in their original box, placed inside a second box or padded envelope, with no wear, tear, or damage to any components. If a returned kit is missing parts, or if any component is damaged through misuse or customer tampering, the restocking fee will be increased based on the condition of the product and the cost of the missing or damaged items. Products that are returned in unsellable condition may be refused.

Non-returnable items: Replacement wiring, cables, and adapters purchased separately as spare parts are final sale and cannot be returned or exchanged.

Refunds: Refunds are issued to the original payment method after the returned product has been received and tested. Original shipping fees are non-refundable. If you change your mind after your order has shipped and would like a different product instead, you will be responsible for the shipping cost of the new item.

It is the customer's responsibility to ensure that they are purchasing the correct product and that they understand the basics of the installation process. Please read product descriptions carefully. If you are unsure which product is right for your vehicle, contact us for assistance before ordering.

Intellectual Property

All content on this website — including text, product descriptions, photographs, videos, installation guides, diagrams, graphics, and the design and layout of the site itself — is the property of CarsGadget or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may view and download content from this website solely for your personal, non-commercial use in connection with products purchased from CarsGadget. You may not copy, reproduce, republish, distribute, modify, or create derivative works from any part of this website — including installation guides and product images — without our prior written permission.

The CarsGadget name and logo, along with our product names, designs, and slogans, are trademarks of CarsGadget and may not be used without our prior written consent. All other trademarks, logos, and product names appearing on this website are the property of their respective owners.

Vehicle manufacturer names, logos, and model designations are trademarks of their respective manufacturers and are used on this website solely to identify the vehicles with which our products are compatible. Apple CarPlay is a trademark of Apple Inc.; Android Auto is a trademark of Google LLC. CarsGadget is an independent company and is not affiliated with, endorsed by, or authorized by any vehicle manufacturer, Apple, or Google. Nothing on this website should be taken to imply such a relationship.

After Purchase

Before beginning installation, please open the package and verify that all components, cables, and accessories listed for your kit are included. Any missing items must be reported to us before installation begins — do not start disassembling your vehicle until you have confirmed that the kit is complete.

We strongly encourage you to read our installation guide carefully before beginning installation, or to use a professional installer. If you have questions during installation, please email us with photos or a video of your progress, and our support team will help you troubleshoot.

If you have any other questions or concerns about our products or the installation process, please send us an email — we'll be glad to help.